results of the 2012, CMPD Citizen Survey. The survey agency conducted
650 telephone interviews between May 17 to June 21, and covered
several issues ranging from the community's perception of the CMPD, to
how safe neighbors feel in their communities. The survey is a valuable
tool for the department and serves as a benchmark for our customer
service delivery. This marks the tenth year CMPD has commissioned the
study.
In summary, the survey concluded:
1. A strong majority of residents have a positive overall
impression of the CMPD and believe the police have been effective in
making Charlotte-Mecklenburg and their neighborhood safer. While there
were few significant changes from 2011 to 2012, improvements made in
2011 were maintained. The improvements that were maintained include:
a. Performing job with integrity/honesty.
b. Using good judgment in the use of force.
c. Charlotte-Mecklenburg is a safe place to live.
d. I am safe in the neighborhood where I live.
e. The CMPD is effective in making Charlotte-Mecklenburg safer.
f. The CMPD's crime fighting and crime prevention strategies are
effective in neighborhoods.
2. The significant improvements from 2011 to 2012 include:
a. The percentage of respondents who say poor street lighting is
a serious problem decreased.
b. Non-emergency Crime Reporting Unit satisfaction ratings
improved on setting correct expectations for what would happen next.
c. Overall satisfaction with the non-emergency Crime Reporting
Unit increased from 2010 to 2011, and improved again in 2012.
3. Satisfaction with 911 remains very high
4. Most residents indicate they have seen police patrolling in
their neighborhood.
5. Maintaining and increasing police visibility is what residents
believe is the most important thing the police can do to keep them safe.
